Frequently Asked Questions (FAQ)

How can I use my 15% discount on my first purchase?

When making your first purchase, apply the discount code you'll find in our store's banner. The discount will be automatically applied in the cart.

How long does it take for my order to arrive?

Orders are processed within 24-48 hours, and the estimated delivery time is 3 to 5 business days for mainland Spain. For the Canary Islands, Balearic Islands, and Portugal, it may take between 5 and 7 business days.

Can I return a product?

Yes, we accept returns within 30 days of receiving the order, provided the product is in perfect, unused condition. Contact us via email to manage the return.

Are the products safe for my pet?

All our products are carefully selected and safe for your pet. We work with trusted brands and review each product before adding it to our store.

Do you ship internationally?

Currently, we only ship within Spain and Portugal. We are working to expand our destinations soon.

How can I contact you?

You can contact us via the contact form on our website or by sending us an email. We will respond within 24 business hours. 🐾